Refund Policy

Go Divorce Clinic Inc. ("GDC") stands behind the performance of the GDC Portal and the documents it generates.

The GDC Portal is designed for couples who have chosen to complete an uncontested California divorce cooperatively and who are willing to provide accurate information, follow the GDC Portal instructions, complete the required steps, and follow through with the process till completion.

GDC cannot guarantee the actions of either spouse or matters outside GDC's service parameters such as judicial review. What GDC does stand behind is GDC's own performance.

1. The GDC Performance Guarantee

A GDC Portal purchase is covered by this Refund Policy for the 365-day Portal service period beginning on the date of purchase.

If either spouse identifies a possible GDC-caused error in a GDC-generated document or service, whether before filing or through a court rejection, GDC will investigate and will first be given the opportunity to correct any qualifying GDC-caused problem at no additional charge.

If GDC is unable to successfully correct a qualifying GDC-caused error or failure within the correction period provided by this Policy, the Payor may be entitled to a full refund of the GDC Portal fee paid.

The guarantee applies to GDC's performance. It does not transfer or assume responsibility for the parties' participation, information, decisions, signatures, filing, service, compliance with instructions, judicial review that does not identify GDC errors, or other matters outside GDC's service parameters to GDC.

2. Reporting a Possible GDC-Caused Error

A possible GDC-caused error must be reported to GDC during the 365-day Portal service period. A report may concern an error discovered by either spouse before filing or a problem identified through a court rejection or request for correction.

The parties must provide sufficient notice and information for GDC to investigate the reported problem. This may include the affected GDC-generated document, the information entered into the Portal, relevant Portal records, the court's stated reason for rejection or correction, and whether the parties followed the applicable instructions.

GDC will review the reported problem and determine its cause. A reported problem may result from many factors:

• An error or failure attributable to GDC, the Portal, or GDC-generated documents;
• Inaccurate, incomplete, misleading, outdated, or incorrectly entered information or choices supplied by either spouse;
• Failure to follow filing, service, signature, disclosure, or other instructions;
• A local court requirement, court procedure, or judicial determination;
• A combination of GDC-caused and user-caused issues; or
• Another circumstance outside GDC's service parameters.

3. GDC Has the Right to Correct Its Work

A verified GDC-caused error does not automatically result in an immediate refund.

GDC has the right to correct a verified GDC-caused error or failure before a refund becomes due. Depending on the circumstances, this may include correcting, recreating, or otherwise resolving affected GDC-generated paperwork and providing instructions reasonably necessary for resubmission or continued use.

There is no additional charge for correcting a verified GDC-caused error.

If GDC requests information or a document reasonably necessary to investigate or correct the reported problem, delay in providing that information does not count against GDC's 90-day correction period.

In practice, GDC may resolve a problem much sooner. The 90-day period establishes the maximum correction period under this Policy once sufficient information has been received.

If GDC successfully corrects the GDC-caused problem, no refund is due.

If GDC cannot successfully correct the qualifying GDC-caused problem within the applicable 90-day correction period, the Payor may be entitled to a full refund of the GDC Portal fee paid.

If the Payor does not provide GDC with the specific document showing the error or written notification identifying the possible GDC-caused error within 90 days of discovery, no refund is due.

4. Problems Reported Near the End of the 365-Day Portal Term

A qualifying problem must be reported to GDC during the 365-day Portal service period. GDC has no obligation under this Policy to investigate or correct a possible GDC-caused error first reported after that service period has expired.

If a qualifying problem is timely reported before the end of the 365-day period, GDC retains the full correction period provided by this Policy even if that correction period extends beyond the expiration of Portal access.

Expiration of Portal access does not eliminate a timely refund claim merely because GDC's correction process continues after day 365.

5. Mixed Errors: User Error and GDC Error

Sometimes a reported problem may involve more than one issue.

If a problem results partly from a GDC-caused error and partly from something either spouse is responsible for, the parties must first correct the issues within their control.

Examples may include missing signatures, inaccurate or incomplete information, incorrect filing or service, attachments or supporting materials the parties were responsible for providing, or failure to follow Portal or court instructions.

Once user-caused issues have been corrected, GDC remains responsible for correcting any verified GDC-caused error that remains.

A refund is not due while unresolved user-caused issues prevent GDC from determining whether its own correction successfully resolves the qualifying problem.

6. When Refunds Are Not Available

GDC's refund policy does not make GDC responsible for the parties' participation, decisions, information, conduct, or obligations in completing their divorce. GDC is not obligated to issue a refund when the failure to complete a divorce proceeding results from user error, failure to follow instructions, failure to fulfill required responsibilities, submitting incorrect information, or other actions or omissions attributable to either party, except as otherwise required by applicable law.

Accordingly, a refund is not available merely because:

• Either spouse stops participating, delays participation, or refuses to cooperate;
• Either spouse refuses or fails to sign required documents;
• The couple reconciles or decides not to divorce;
• The couple abandons or fails to complete the process;
• Either spouse provides inaccurate, incomplete, misleading, outdated, untimely, or incorrectly entered information or choices;
• Either spouse fails to follow Portal, filing, service, signature, disclosure, or other procedural instructions;
• Either spouse fails to comply with applicable court requirements or local procedures;
• The court experiences delays;
• A court requires additional information, procedures, appearances, hearings, or corrections for reasons not attributable to a GDC-caused error;
• A court makes a discretionary determination or decision outside GDC's service parameters;
• Either spouse is dissatisfied with the process but no qualifying GDC-caused error or failure exists;
• Circumstances change after the Portal is purchased; or
• A possible GDC-caused problem is first reported after the 365-day Portal service period has expired.

GDC provides access to its structured divorce process, Portal functionality, document-generation system, user instructions, some educational resources, settlement agreement building tools, and related services beginning with the purchase and onboarding process. A decision not to continue using those services after purchase does not create a refund right.

7. Spousal Participation Is the Couple's Responsibility

The GDC Portal is designed for couples who represent during the qualification and purchase process that they are able and willing to work together through an uncontested divorce.

GDC cannot guarantee that either spouse will continue participating, remain cooperative, provide requested information, approve joint decisions, sign documents, or complete required tasks.

The Payor assumes the risk that the participating spouse may later refuse or fail to participate.

A spouse's withdrawal, refusal, delay, noncooperation, or change of mind does not constitute a GDC-caused failure and does not create a right to a refund.

8. Court Decisions and Court Procedures

GDC is not a court and does not control judges, court staff, local rules, processing times, or judicial discretion.

A court rejection, delay, request for additional information, requirement for correction, hearing, or other court action does not by itself establish that GDC made an error.

The GDC performance guarantee applies when the underlying problem is determined to be a qualifying GDC-caused error in the Portal service or GDC-generated documents.

9. Customer Corrections Are Different From GDC Errors

Each spouse is responsible for carefully reviewing their information before final submission.

Once information has been finally submitted through the GDC Portal, it cannot be edited through the Portal. If a spouse later discovers that information they supplied was incorrect or needs to be changed, that spouse is responsible for making or obtaining the appropriate correction outside the GDC Portal system.

A correction required because of inaccurate, incomplete, misleading, outdated, or incorrectly entered information or choices supplied by either spouse is not a GDC-caused error and does not create a refund right.

This is separate from an error caused by GDC in processing accurately supplied information or preparing GDC-generated documents.

10. Who May Request and Receive a Refund

The individual who accepts the GDC Terms of Service, completes the purchase, and pays for the GDC Portal service (the "Payor") is the contracting purchaser of the service and is the only person entitled to request or receive a refund under this Policy, except to the extent otherwise required by applicable law.

The participating spouse does not independently acquire a contractual refund right by accepting the invitation, creating an account, or participating in the Portal.

If a refund is approved, GDC will issue the refund to the Payor through the original electronic payment method when reasonably available.

11. Full Refund Means the GDC Portal Fee

An approved full refund under this Policy means a refund of the amount paid directly to GDC for the applicable GDC Portal purchase.

Court filing fees, postage, copying costs, service costs, mediation fees, attorney fees, other professional fees, third-party charges, or other expenses paid to persons or entities other than GDC are not GDC Portal fees and are not refundable by GDC.

12. No Extension of the Portal Term

Portal access lasts 365 days from the date of purchase. On day 366, GDC considers the case expired.

GDC does not extend, reinstate, reopen, or reactivate an expired GDC Portal case. Couples who have not completed the process within the access period are responsible for saving or printing the documents available to them before access expires so they may continue independently of the GDC Portal if they so choose.

If they later wish to begin a new GDC Portal process, a new purchase is required.

This rule does not affect a qualifying GDC-caused problem properly reported during the original 365-day service period that remains within GDC's correction process under Section 4.

13. Relationship to the Terms of Service

This Refund Policy is incorporated into and forms part of the GDC Terms of Service.

If the Refund Policy and Terms of Service conflict concerning refund eligibility or administration, this Refund Policy controls, subject to applicable law.

The GDC Privacy Policy separately governs GDC's handling of personal information.

14. Contacting GDC About a Possible GDC-Caused Error or Refund

If you believe there is a possible GDC-caused error in a GDC-generated document or service, whether discovered before filing or through a court rejection, contact GDC promptly during the 365-day service period and provide the information reasonably requested so GDC can investigate the problem.